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Frequently asked questions
Here are the most common questions about access, courses and certificates.
Use the username and password you received by e-mail, or sign in with your Google or Microsoft account on the login page. If you do not have access yet, contact your company administrator or support.
On the login page click Forgotten your password?, enter your e-mail and follow the link you receive (check spam too).
In My learning you see the courses in progress, the percentage completed and the next activity of each one.
As soon as all required activities are completed. The certificate is in My learning → My certificates, with a validation code anyone can check on the Validate certificate page.
Yes. The platform works in the phone and tablet browser, and progress is saved automatically.
Support, through the link in the footer. Describe what happened, in which course and, if possible, attach a screenshot.